1. Information We Collect

Personal Information:

• Name and company name
• Shipping and billing address
• Email address and phone number
• Payment details (processed securely by third-party processors)
• Order history and customer service interactions

Technical & Usage Information:

• IP address and device identifiers
• Browser type, operating system, and referring URLs
• Pages visited, time spent on our website, cart activity
• Interaction with emails (opens, clicks)

Information You Provide Voluntarily:

• Form submissions (quote requests, contact forms)
• Information shared when scheduling via Calendly
• Email marketing preferences
• Product inquiries or support requests

2. Use of Third-Party Service Providers

We use third-party platforms to operate our business efficiently, including:

• ActiveCampaign — email marketing and automation
• Calendly — meeting scheduling
• Google Analytics & Google Ads
• Facebook/Meta Pixel & LinkedIn Insight Tag
• Google Tag Manager
• Payment processors

These service providers may store and process information on secure servers located outside Canada, including in the United States.

3. How We Use Your Information

We use personal information for the following purposes:

• Processing and delivering orders
• Managing your account and inquiries
• Scheduling appointments and responding to requests
• Improving website functionality and user experience
• Sending marketing communications (with consent)
• Running analytics and remarketing
• Preventing fraud and complying with legal obligations

4. Cookies, Tracking & Online Advertising

Our website uses cookies, pixels, and tags for performance, analytics, shopping cart operation, and personalized advertising. You may opt out of cookies through your browser settings, though some site features may not function properly without them.

5. Marketing Communications

If you subscribe to our emails, we may send promotions, product updates, and educational content. You may unsubscribe at any time using the link in any email. You will still receive transactional emails related to orders or accounts.

6. Access, Update, or Delete Your Information

You may contact us at any time to update your information, request access to data we hold, or request deletion (where legally allowable). We may require verification of your identity before processing these requests.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Security Measures

We use administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the "Last Updated" date reflected above.

10. Contact Us & Privacy Officer

If you have questions about this policy or how we handle your data, please contact our Privacy Officer at:

Cabot Shipping Supplies Ltd.
Email: Contact Us Form
Location: 106 Burbridge Avenue, Dartmouth, Nova Scotia B3B 0G7