1. Information We Collect

Personal and Account Information:

• Name and company name
• Shipping and billing addresses
• Email address and phone number
• Customer account and website-user information
• Information submitted when linking an existing Cabot account or applying for a new account
• Order history, purchase information, quote requests, and customer service interactions
• Payment transaction information, such as payment amount, status, authorization information, and transaction references

Technical, Usage & Security Information:

• IP address and device information
• Browser type, operating system, and referring URLs
• Pages visited, website activity, and shopping cart activity
• Login and account activity
• Information used to detect spam, bots, fraud, abuse, or other security threats
• Interaction with marketing emails, such as opens and clicks

Information You Provide Voluntarily:

• Contact and quote-request form submissions
• Product inquiries or support requests
• Information shared when scheduling through Calendly
• Email marketing preferences
• Other information you choose to provide to Cabot

2. How We Use Your Information

We use personal information for purposes including:

• Processing, reviewing, and fulfilling orders
• Maintaining and supporting customer and website accounts
• Linking website users with existing Cabot customer accounts
• Responding to inquiries and quote requests
• Processing payments and reconciling transactions
• Scheduling appointments and providing customer service
• Improving website functionality, usability, and performance
• Conducting analytics and measuring website activity
• Sending marketing communications where permitted
• Preventing fraud, spam, bot activity, abuse, and unauthorized access
• Maintaining website and account security
• Complying with legal, accounting, regulatory, and contractual requirements

3. Third-Party Service Providers & Cross-Border Processing

We use third-party service providers to operate our website and business, including:

• Nomad eCommerce — website hosting, customer accounts, online ordering, forms, and integration with our business systems
• Moneris — payment authorization and payment processing
• Google reCAPTCHA — spam, bot, fraud, and abuse prevention
• Google Analytics and Google Ads — website analytics and advertising
• Google Tag Manager — management of website analytics and tracking technologies
• ActiveCampaign — email marketing and automation
• Calendly — meeting scheduling
• Meta Pixel — advertising measurement and marketing analytics, where enabled
• LinkedIn Insight Tag — advertising measurement and marketing analytics, where enabled

Some of our service providers process or store information outside Canada, including in the United States. In particular, certain information associated with our website, customer accounts, and online transactions may be processed or stored in the United States through Nomad eCommerce and its service providers.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies, or other authorities in accordance with those laws.

Cabot remains responsible for personal information under our control when it is transferred to service providers for processing.

4. Payment Information

Online credit-card payments are processed using Moneris. Full credit-card numbers, card security codes, and complete payment-card credentials are not stored in Nomad or SYSPRO.

Information required to identify, process, and reconcile a transaction, such as the payment amount, payment status, authorization information, or transaction references, may be retained where necessary for order processing, accounting, customer service, fraud prevention, or legal requirements.

5. Cookies, Tracking & Online Advertising

Our website may use cookies, pixels, tags, and similar technologies for essential website functions, shopping cart operation, customer sessions and account access, website security, analytics, performance measurement, and advertising where enabled.

These technologies may include Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, and other analytics or advertising technologies used by Cabot. These providers may collect information about your browser, device, and interactions with our website for analytics, measurement, advertising, and remarketing purposes.

You may be able to control certain cookies through your browser settings and through any privacy or consent controls made available on our website. Disabling essential cookies may prevent some website features from functioning correctly.

6. Security & Fraud Prevention

We use administrative, technical, and physical safeguards intended to protect personal information and the operation of our website.

We also use security technologies such as Google reCAPTCHA to help identify automated activity, spam, fraud, abuse, and other potentially malicious activity. These services may process technical and interaction information for security and risk-assessment purposes.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Marketing Communications

If you subscribe to our marketing communications, we may send product information, promotions, company news, and other marketing content where permitted by law. You may unsubscribe at any time using the unsubscribe link contained in those messages.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications concerning your orders, payments, customer account, security, or requests.

8. Access, Correction & Privacy Requests

You may contact us to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Ask how your personal information has been used or disclosed
• Request deletion where permitted by law and our legal or operational obligations
• Ask questions about our privacy practices
• Raise a privacy concern or complaint

We may need to verify your identity before responding to certain requests.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer service, accounting, security, legal, and regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it is maintained.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our website, service providers, legal requirements, or information-handling practices change. The current version will be posted on our website with the "Last Updated" date reflected above.

11. Contact Us & Privacy Inquiries

If you have questions about this Privacy Policy, would like to make a privacy request, or have a concern about how we handle personal information, please contact us using our online form and indicate that your inquiry is for the Privacy Contact.

Cabot Shipping Supplies Ltd.
Online: Contact Us Form
Location: 106 Burbridge Avenue, Dartmouth, Nova Scotia B3B 0G7