FAQ / Help Centre

You can place an order directly through our website by adding available items to your cart and following the checkout process. You can check out as a guest or sign in to your account before ordering.

You can also place an order by calling our sales team at 1-800-565-0606 or using our Contact Us form.

No. You can place an order at any time using guest checkout.

Creating an account allows you to save favourite products, manage shipping addresses, make payments, and view your past orders for up to one year. If your online account is linked to an existing Cabot business account, you may also be able to use your established payment terms, where applicable.

Visit the Account page and select Link Existing Account. Complete the request form using your company information. Our team will review your request to verify the account and notify you by email once your online login has been linked to your existing Cabot business account.

After you successfully submit an order through our website, an order confirmation will be sent to the email address provided during checkout. If you do not receive a confirmation or are unsure whether your order was submitted, please call 1-800-565-0606 or use our Contact Us form.

If you need to modify or cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request; however, once an order has been processed or prepared for shipment, changes or cancellations may not be possible.

Call us at 1-800-565-0606 or use our Contact Us form for assistance.

Minimum order quantities vary by product. If a product has a minimum order quantity, this will be clearly displayed when viewing the product on our website. The quantity field will also be pre-populated with the minimum quantity that can be ordered.

Some products on our website are available by quote only and will display an Add to Quote button instead of an Add to Cart button.

When you select Add to Quote, the product is added to your Quote Cart, which is separate from your regular Shopping Cart. You can access your Quote Cart using the quote/document icon in the top-right corner of the website.

Once you have added all the products you would like quoted, open your Quote Cart, review your items, and submit your quote request. Our team will review your request and provide pricing and availability.

Your Quote Cart and Shopping Cart are submitted separately. Submitting an order through the regular checkout does not submit the items in your Quote Cart, and submitting a quote request does not place an order for items in your Shopping Cart.

We aim to review and respond to quote requests within 24 hours. More complex requests or products requiring additional sourcing may take longer. Our team will contact you if additional information is required.

Website quotes are valid for five days unless otherwise indicated. If a quote expires before you are ready to proceed, please contact us and our team can review current pricing and availability.

We provide local delivery throughout Nova Scotia and ship orders across Canada using trusted freight and courier partners.

If you have questions about delivery to your location, please call 1-800-565-0606 or use our Contact Us form.

No. Online ordering is currently available for delivery within Canada only. If you have questions about a specific delivery location, please call 1-800-565-0606 or use our Contact Us form.

Customer pickup may be available from our Dartmouth, Nova Scotia location. Please call 1-800-565-0606 or use our Contact Us form to confirm pickup availability and ensure your order is ready before arriving.

Shipping charges are estimated during checkout based on the value of your order. The amount shown at checkout may be adjusted to reflect the actual cost of shipping your order. During checkout, you will be asked to acknowledge that the final shipping charge may differ from the estimated amount.

If you have questions about shipping costs for a specific order, please call 1-800-565-0606 or use our Contact Us form.

Delivery times vary depending on product availability, your location, and the shipping method. Local deliveries of stocked items are typically completed within 1-2 business days. Delivery times for orders shipped by courier or freight vary depending on the destination and carrier.

If you need an estimated delivery time for a specific order, please call 1-800-565-0606 or use our Contact Us form.

No, we do not currently offer free shipping. Shipping and delivery charges vary depending on the order, delivery location, and shipping method.

For information about shipping options or charges for a specific order, please call 1-800-565-0606 or use our Contact Us form.

Tracking information is available for many orders shipped by courier. When tracking is available, you will receive the tracking details once your order has shipped.

If you have questions about the status of your order or delivery, please call 1-800-565-0606 or use our Contact Us form.

Delivery procedures vary depending on the carrier, shipment size, and delivery location. If no one is available to receive your order, the carrier may attempt re-delivery or provide instructions for arranging another delivery.

Some larger or freight shipments may require someone to be available to receive the order. If you have questions about an upcoming delivery, please call 1-800-565-0606 or use our Contact Us form.

We accept Visa, Mastercard, and American Express for online purchases. Approved business customers may also qualify for net payment terms, subject to credit approval.

To apply for a business account, visit our Account page and select Apply for a New Account.

Yes. All prices on our website are shown in Canadian dollars (CAD).

No. Product prices shown on our website do not include applicable sales taxes. Taxes are calculated during checkout based on the order and delivery location.

We offer volume-based pricing on select products, allowing you to save per unit when purchasing larger quantities. Where available, volume pricing is displayed on the product page and applied automatically based on the quantity ordered.

For larger quantities or products without listed volume pricing, please call 1-800-565-0606 or use our Contact Us form.

Yes. Approved business customers may qualify for net payment terms, subject to credit approval. To apply, visit our Account page and select Apply for a New Account. Complete and submit the request form, and our team will review your application and contact you with the next steps.

We accept returns on most unused, regularly stocked items within 30 days of purchase. Items must be in their original packaging and in resalable condition. Custom, special-order, clearance, or other non-stock items may not be eligible for return.

All returns require prior approval. Please contact our customer service team before returning an item to obtain a Return Authorization (RA) number and return instructions.

Please contact our customer service team before returning any items. We'll review your return request and, if approved, provide a Return Authorization (RA) number along with instructions for returning the product. Please do not send items back without prior authorization, as this may delay the processing of your return.

Call us at 1-800-565-0606 or use our Contact Us form for assistance.

Return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product. Please contact us before returning any items so our team can provide the appropriate return instructions.

Once your return has been received and inspected, we will process any approved refund to the original payment method. After the refund has been processed, it may take several business days to appear on your account, depending on your bank or credit card provider.

Please inspect your order upon arrival. If you receive a damaged or defective item, contact us within 48 hours and include photos of the item and any damaged packaging, if applicable. Our team will review the issue and work with you to determine the appropriate resolution.

Call us at 1-800-565-0606 or use our Contact Us form for assistance.

If you would like to confirm the availability of a product, please contact our sales team. We'll be happy to check current availability and provide an estimated lead time if the item is not immediately available.

Call us at 1-800-565-0606 or use our Contact Us form for assistance.

If an item in your order is unavailable, our team will contact you to discuss the expected lead time and any available alternatives. Where appropriate, we can help identify a suitable replacement or review other options with you before proceeding.

Absolutely. Our product specialists can help you select the right materials, supplies, or equipment for your specific application. Call our sales team at 1-800-565-0606 or use our Contact Us form for assistance.

Samples may be available for select products. Please use our Contact Us form to inquire about sample availability.

We have access to thousands of products beyond what is shown online. If you can't find what you're looking for, visit our Request a Quote page and tell us what you need. Our team will do our best to source it for you.

You can purchase from our website at any time using guest checkout without creating an account.

If you would like an online account, click the Account icon in the header and choose the option that applies to you:

Link Existing Account - If your company already has an account with Cabot Shipping Supplies, complete the Link Existing Account form to request that your online login be linked to your existing business account. Our team will review your request and notify you by email once your account has been linked.

Apply for a New Account - If you're new to Cabot Shipping Supplies, complete the Apply for a New Account form to request a new business account. Our team will review your application and contact you with the next steps. Once your account has been approved and set up, we'll notify you by email when your online account is ready to use.

On the login page, click "Forgot Password." Enter your email address, and we will send a link to your email to securely reset your password.

While logged in, click the heart icon on any product to add it to your favourites for easy access later.

To view your saved favourites, log in to your account and click the heart icon in the top-right corner of the website.

Yes. We use industry-standard SSL encryption and security measures to help protect your personal information. Payment card information is processed securely through our payment provider and is not stored on the Cabot Shipping Supplies website.

We also limit access to customer information and handle personal information in accordance with our privacy practices.