Privacy Policy: Cabot Shipping Supplies

Last Updated: December 9, 2025

Cabot Shipping Supplies (“we”, “us”, “our”) is committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, place an order, schedule a meeting, or engage with our marketing communications.

By using our website or providing personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:

  • Name and company name
  • Shipping and billing address
  • Email address and phone number
  • Payment details (cardholder name, card number, expiration date — processed securely by third-party processors)
  • Order history and customer service interactions

Technical & Usage Information:

  • IP address and device identifiers
  • Browser type, operating system, and referring URLs
  • Pages visited, time spent on our website, cart activity
  • Interaction with emails (opens, clicks)

Information You Provide Voluntarily:

  • Form submissions (quote requests, contact forms, calendars)
  • Information shared when scheduling via Calendly
  • Email marketing preferences
  • Product inquiries or support requests

2. Use of Third-Party Service Providers

We use third-party platforms to operate our business efficiently, including:

  • ActiveCampaign — email marketing, forms, pages, automation, site tracking
  • Calendly — meeting scheduling and form data
  • Google Analytics & Google Ads — analytics and advertising
  • Facebook/Meta Pixel — advertising and remarketing
  • LinkedIn Insight Tag — advertising and audience analytics
  • Google Tag Manager — tag deployment for analytics & ads
  • Payment processors

These service providers may store and process information on secure servers located outside Canada, including in the United States.

3. How We Use Your Information

We use personal information for the following purposes:

  • Processing and delivering orders
  • Managing your account and customer service inquiries
  • Scheduling appointments and responding to requests
  • Improving website functionality and user experience
  • Sending marketing communications (with consent)
  • Providing personalized content and product recommendations
  • Running analytics, measuring campaign performance, and remarketing
  • Preventing fraud and ensuring website security
  • Complying with legal and financial obligations

4. Cookies, Tracking Technologies & Online Advertising

Our website uses cookies, pixels, tags, and similar technologies for:

  • Website performance and functionality
  • Analytics and usage measurement
  • Shopping cart operation
  • Email engagement tracking (ActiveCampaign)
  • Google Ads remarketing
  • Facebook/Meta and LinkedIn advertising
  • Audience measurement and attribution

You may opt out of cookies through your browser settings. Some features (such as purchasing or login) may not function properly without them.

5. Marketing Communications

If you subscribe to our emails or engage with our content, we may send you:

  • Promotions
  • Product updates
  • Helpful resources and educational content

You may unsubscribe at any time using the link in any email. You will still receive transactional emails related to orders or accounts (e.g., order confirmations, shipping updates).

6. Access, Update, or Delete Your Information

You may contact us at any time to:

  • Update or correct your personal information
  • Request access to information we hold
  • Request deletion of your information (where legally allowable)
  • Withdraw consent for marketing communications

We may require verification of your identity before processing these requests.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Security Measures

We use administrative, technical, and physical safeguards to protect your personal information from loss, misuse, or unauthorized access. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Changes will be posted on our website with the “Last Updated” date above.

10. Contact Us & Privacy Officer

If you have questions about this policy or how we handle your data, please contact our Privacy Officer at:

Cabot Shipping Supplies Ltd.
Email: info@cabotss.com
Location: 106 Burbridge Avenue, Dartmouth, Nova Scotia B3B 0G7